Prerequisites: Business Essentials Certificate or equivalent experience.This six-week program will equip students with the skills to excel in an office environment. Building off the fundamentals of the Business Essentials program, this certification course focuses on advanced computer use, workplace management skills, and customer service. The courses composing this certificate reflect the demands of Canada’s employers, and successful students will be comfortable stepping into any office workplace role to manage business flow and customer service.
Build on familiarity with using computers, utilizing advanced tools and automation to solve problems and improve workflow. Expand on Office 365’s capabilities, exploring collaboration, automation, and digital transformation. Develop the fundamentals of customer service, with an eye for different avenues for interaction and marketing.