Customer Service Foundations (4 Week)
$3,775.00
An introduction to the craft of written business, reporting, and communication plans, ensuring consistency in both voice and action when dealing with internal and external clients. Develop speaking skill and efficiency. Students will develop the confidence needed to make eloquent elevator pitches and sales presentations through a variety of avenues. Graduates will have the techniques and skills to effectively approach, market, and sell to potential clients.
Prerequisites: Business Essentials Certificate and Introduction to Office Management Certificate, or equivalent work experience and at least a Level 2 computer course .Master your career by taking charge of the experience you present to your clients, both internal and external. Learn to forge relationships through dialogue, in any avenue available to you, including in-person, over the phone, or with online chat and video. This four-week course is a must have for any professional or business that lives by their ability to build new client relationships.This course will provide training in communication techniques and best practices for a variety of avenues of marketing. Students will learn to gauge client needs and then tailor their communications strategies to respond accordingly.
Writing for a CustomerLength: 2 weeks: An introduction to the craft of written business, reporting, and communication plans, ensuring consistency in both voice and action when dealing with internal and external clients.
Effective CommunicationLength: 2 weeks: Develop speaking skill and efficiency. Students will develop the confidence needed to make eloquent elevator pitches and sales presentations through a variety of avenues. Graduates will have the techniques and skills to effectively approach, market, and sell to potential clients.
