Description
Customer service remains the heart of many business and organizations. With this course, students will explore the essentials of providing customer service across multiple channels and media, with an eye towards the limitations and contexts that these unique channels present. Students will explore essential service skills like reading body language and active listening, and then learn to apply these skills in different contexts, including online. Students will explore multiple communications mediums such as Tawk.to for online chat service, Microsoft Teams for virtual meetings, and Outlook for business responses and scheduling.
