Customer Service: Multi-Channel Support

$1,985.00

Customer service remains the heart of many businesses and organizations. With this course, students will explore the essentials of providing customer service across multiple channels and media, with an eye towards the limitations and contexts that these unique channels present. Students will explore essential service skills, like reading body language and active listening, and then learn to apply these skills in different contexts. Successful students will be comfortable engaging clients in a variety of channels, like Tawk.com, Hootsuite, and Outlook.

Description

Customer service remains the heart of many businesses and organizations. With this course, students will explore the essentials of providing customer service across multiple channels and media, with an eye towards the limitations and contexts that these unique channels present. Students will explore essential service skills, like reading body language and active listening, and then learn to apply these skills in different contexts. Successful students will be comfortable engaging clients in a variety of channels, like Tawk.com, Hootsuite, and Outlook.